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- Inquiries are accepted by email only. Please understand that we are unable to respond by telephone. - Providing your email address does not guarantee that you will receive a reply. Please also note that we do not send individual replies to comments or requests. - Please note that we do not send individual replies to inquiries regarding matters already covered in our FAQ articles. - Depending on the nature of your inquiry, a response may take approximately 2–3 business days. This may be longer or shorter depending on the volume of inquiries we are receiving. - For inquiries regarding bugs or technical issues, we may respond via an in-app announcement in place of an individual reply. - We are unable to answer inquiries regarding our operational policies, detailed game specifications, the status of our handling of issues, and similar matters. - In some cases our reply may not reach you. Please check your mobile carrier's email filter settings and configure them to allow our messages. - As a general rule, the reproduction or repurposing of the content of our replies is prohibited.