Please try the following steps.
- In [Menu], under "Various Settings," change the Effects setting to "Light"
- Restart the app, then from [Menu] on the title screen, run "Clear App Data"
- Restart your device
- After restarting, please wait about 10–20 minutes before launching the app again.
- Launch the app in an environment with a stable connection
- Please avoid situations where connection speed may be limited, such as while moving or in crowded areas.
- If you are using Wi-Fi, please check whether switching to a different Wi-Fi network improves the issue.
- Close any other apps or browsers that are running
- Reinstall the app
- If you do this, please be sure to follow the steps below before deleting the app.
Steps:
- Set a "Password" from [Menu] > [Transfer Settings].
- Please make a note of the "Login ID" shown on the same screen, along with the "Password" you set.
If the issue is not resolved, please contact us here.