Please check the details page for the schedule on which various rewards are granted. Please note that granting of Titles may take some time after the scheduled date.
Also, please check whether the filter and sort settings are set correctly on the "Claim History" screen inside the Gift Box or on the item confirmation screen.
If your reward still hasn't been granted after waiting a while past the scheduled date, or if it still isn't reflected after checking the settings above, we're sorry for the inconvenience, but please also try the following steps.
●In [Menu], under "Various Settings," change the Effects setting to "Lightweight"
●Restart the app, then from [Menu] on the title screen, run "Clear App Data"
●Restart your device
- After restarting, please wait about 10–20 minutes before launching the app again.
●Launch the app in an environment with a stable connection
- Please avoid situations where connection speed may be limited, such as while moving or in crowded areas.
- If you are using Wi-Fi, please check whether switching to a different Wi-Fi network improves the issue.
●Close any other apps or browsers that are running
●Reinstall the app
- If you do this, please be sure to follow the steps below before deleting the app.
Steps:
- Set a "Password" from [Menu] > [Transfer Settings].
- Please make a note of the "Login ID" shown on the same screen, along with the "Password" you set.
If the issue is not resolved, please contact us here.