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The item I purchased isn't reflected.

Updated

If a purchased item isn't reflected, please try restarting your device.
It may also take some time for the item to be reflected.
If it is still not reflected after waiting a while following the restart, please take the steps below according to your OS.

If You Are Using an iOS Device

Please contact your store's support desk directly regarding restoring purchased items.

If You Are Using an Android Device

Please try the following: restarting your device, and clearing the Play Store's cache and data.

  1. Open your device's Settings app
  2. Tap [Apps & notifications] > [See all apps]
  3. Scroll down and tap [Google Play Store]
  4. Tap [Storage] > [Clear cache]
  5. Then tap [Clear data]
  6. Open the Play Store again and try downloading once more

If the issue is not resolved, please contact us here.