Can't purchase / purchased item not reflected
- My unused Memorial Gem disappeared before I could use it.
- Please tell me about the shipping schedule for Real Merch.
- My recharge balance isn't updating.
- I can't find the Trading Post even though it's still within the event period.
- I can't use my Gift Code!
- Please tell me about the payment methods available on the Browser version (dedicated website).
- I can't use a Memorial Gem I have.
- The Browser version (dedicated website) still shows my previous Login ID information.
- I received a different item than what was listed on the purchase screen.
- I would like to cancel a purchase made by a minor.
- The item I purchased isn't reflected.
- I can't use Additional Time in Club Royale.
- Please tell me about the product details and sales period.
- I haven't received the reward for a mission I completed.
- A message appears on the item purchase screen and I can't make a purchase.
- My mission isn't being marked as complete.
- Please tell me the order in which Scout Tickets are used.
- My tournament reward hasn't been granted even though the deadline has passed.
- There was a defect with the Real Merch I received.
- The name of an event reward looks wrong / The correct name isn't displayed.
- I want to change my payment method.
- I missed the response deadline for the Real Merch application form.
- What should I do with unwanted "Workout Gear"?
- I obtained Pieces, but the "Support Card" hasn't been unlocked.
- My unused Scout Ticket disappeared.
- I can't receive a specific item / It isn't reflected.
- I don't know how to use an item.
- I can't perform a Scout.
- My Blue Gems aren't in my Gift Box.
- I purchased an item by mistake.